![]() To make sure everything is okay, turn off the Hikvision recorder, open up the top cover of your unit and locate the hard drive(s). It happens quite often that the cables are loose and the hard drive cannot be detected by the system. Or the power adapter has gone bad (instead of providing 5 Amps, it’s outputting 2Amps only). The desktop hard drive may withdraw too much juice from the power adapter. ![]() We’ve seen this kind of situation especially in cases where the hard drive is made for desktop use. ![]() The power adapter that powers up the whole recorder is not able to power on the hard drive as well. This is another issue that causes the hard drives not to be detected. Power adapter doesn’t provide enough power In this case the recorder will not detect the hard drive (or show “not exist). Let’s say you have installed a 6TB hard drive, while the recorder supports 4TB max. Read the specs of your Hikvision unit and confirm that the installed hard drive is supported by the recorder. Make sure your Hikvision NVR (or DVR) supports the size of the hard drive. So, make sure to get hard drives rated for CCTV systems (such as Seagate or WD purple) 2. Another thing you need to keep in mind, desktop hard drives have a short life span compared to the hard drives intended for security systems. Is the hard drive old and was used by a different kind of device? That may be a problem, especially if the hard drive is 5-7 years old. ![]() Is the hard drive new? Check it out on a desktop computer. If the hard drive is bad or faulty, the Hikvision recorder will not be able to detect it. You may get these error messages showing up on your Hikvision recorder:įixing the Hikvision HDD error 1. There are a few things you can do to solve this type of HDD error. Generally speaking, a Hard Drive is not detected error message indicates a hard disk drive (HDD) issue within your Hikvision DVR or NVR system. In other cases you may get the message “ not exist” or “ unformatted hdd” on the status column on the HDD management settings. This type of error may show simply as “error” or as “ HDD not detected”. Read this guide if you’re getting a HDD error on your Hikvision DVR or NVR. ![]()
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